Sightz Productions is a web hosting "boutique". We are not huge, and we are proud of it. If you are looking for a multinational web hosting conglomerate factory, this isn't it. We offer all the advantages of the monster-sized hosts, including a world-class data center, but add personal service and a genuine concern for your needs.

Don't be fooled by our size. It does not mean that your site is hosted on an off-the-shelf system in someone's basement. Our servers are located in the top data centers in North America. The only difference is that we don't own the entire facility, just a few boxes within it. We pass this extremely low overhead on to you in our prices.

We lease servers in the biggest, most-connected data centers in the world. Check out our server specs here they will blow you away. These servers come with dedicated, 24 hour professional technicians and systems administrators.

Because we are not "married" to one particular data center or type of server, we can shop around for you and place your site on the most appropriate platform, always for much less than doing it yourself. We know where to go and what questions to ask to ensure the best web hosting deals for our clients.

For example, we recently moved clients from a facility when we learned that the parent company was having financial difficulty. This pro-active approach to customer service meant zero downtime for our clients.

You are not a number

You will note that we don't have a trouble ticket system, that's because we deal with you personally. Your problems are our problems. No worries here of speaking to a different person each time you call and explaining things from the beginning each time. If you can get used to not being a "number" and having personal attention, you will like it here. Instead of a trouble ticket sitting there with hundreds of others, if your site has a problem our close group of technicians is probably talking about it over lunch.

 

About Our Servers Sightz Productions' servers are custom-built Pentium IV 2.4 GHz machines with Ultra-ATA drives, 1 Gigabyte of memory and one Terabyte of Internet bandwidth. They run the latest versions of Red Hat Enterprise Linux and Apache. Files are fully backed up daily with weekly offsite backups as well.
What is your connectivity to the Internet? The Network Operations Center is connected to ten different Internet backbone providers including AboveNet, Allegiance Telecom, AT&T, Broadwing, Global Crossing, Level 3, Sprint, Time Warner, Verio, and UUNet for 15Gbps of redundant bandwidth. The Juniper and Cisco driven network assure the customer the best uptime and speed possible. The facility infrastructure has several diverse OC48 SONET fiber rings, providing the basic connectivity to 10 different Internet access carriers.
Do you have battery backups and generators? The Network Operations Center is backed up and protected by six 500KVA Powerware UPS battery backup systems with 90 batteries each (540 total) for up to 80 minutes of UPS battery backup power. In a very rare case of an extended utility outage, the auto-start generators take over for the UPS system and supply all necessary power for our Network Operations Center. We can operate for 15 days on generator power without a refuel. Couple these generators with our three input electrical feeds to two different city grids in downtown Dallas and our uptime guarantee on power is 100%.
What kind of security does the the Data Center have? The Data Center is a high security facility. A preaction dry-pipe sprinkler system with 580 smoke detectors and a VESDA contaminate system to create a full proof fire prevention system. 23 - 26 ton Data Aire down flow air conditioners designed to run in complete redundancy for maximum cooling. Our Servers utilize FloodGuard™ from NetZentry to mitigate distributed denial of service and syn flood traffic directed to servers inside our datacenter facilities. Through the extensive use of actuators and sensors, the security engineers are able to track traffic patterns and assist in mitigating the effects of malicious activity. Our servers are security-audited twice monthly by an external team of internet security experts and any vulnerabilities found are repaired immediately. All essential services are monitored 24/7/365 from two geographically diverse locations and difficulties result in instant pager messages to our technicians.
What about software upgrades and security bugs? The facility handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, The facility immediately upgrades our systems. The facility auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, The facility evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented. One of our clients recently switched to our services because his sites at another very large hosting company were hacked because of security loopholes that had been known in the industry for 18 months but hadn't been repaired. If that ever happens here we will close up shop and take up knitting.